We appreciate the trust you place in us when sharing your personal data. The security of that data is very important to us. In this notice, we will explain how we collect, use, and protect your personal data. We will also explain what rights you have with regards to your personal data and how you can exercise those rights.
Jumping Rivers has delivered quality data insights from day 1. Based in Newcastle and founded in 2016, the company is bringing a fresh approach to the world of data analytics. Our trainers and consultants come with over 100 years combined experience in R, Python, Stan, Scala and other programming languages. We have worked with some of the largest (and smallest) companies in the world.
Catalyst 3 Science Square,
Newcastle upon Tyne
If you have questions about how we process personal data, or would like to exercise your data subject rights, please email us at firstname.lastname@example.org
The following company and websites are within scope of this privacy notice:
Jumping Rivers |www.jumpingrivers.com
We consider this website to be UK-based; see section 6 below for more information on non-UK data
This notice also covers any additional personal data collected by telephone, email forms, or through Live Chat and any related social media applications.
We collect personal data from you for one or more of the following purposes:
The table in section 5 below provides more detail about the data that we collect for each of these purposes, the lawful basis for doing so, and the period for which we will retain each type of data.
In addition, to ensure that each visitor to our website can use and navigate the site effectively, we collect the following:
In section 8 below, we identify your rights in respect of the personal data that we collect and describe how you can exercise those rights.
The table below describes the various forms of personal data we collect and the lawful basis for processing this data. We have processes in place to make sure that only those people in our organisation who need to access your data can do so. A number of data elements are collected for multiple purposes, as the table below shows. Some data may be shared with third parties; where this happens, this is also identified below.
When we process on the lawful basis of legitimate interest, we apply the following test to determine whether it is appropriate:
|Purpose of collection||Information category||Data collected||Purpose for collection||Lawful basis for processing||Data shared with?||Retention period|
|To provide you with information||Subject matter information||Name, company name, geographic location, email address, business sector||To provide appropriate online or email information about services that you have requested||Contractual fulfilment||Internally only||Maximum eight years from the date the information is collected. Six months if a marketing email is left unopened|
|To provide further, related, online or email information and ongoing news updates in relation to the identified area of interest||Legitimate interest||Internally only|
|Telephone number.||Follow-up to ensure requested information meets the needs and identify further requirements.||Legitimate interest||Internally only|
|Personal contact information as provided through website forms or other means.||General mailing list subscription||Consent||Internally only|
|Transactional information||Transaction details||Name, physical address, email address, telephone number, bank account details, (for credit accounts)||To process purchase transactions for services with customers, and to ensure any transaction issues can be dealt with.||Contractual performance||Internally only||Maximum eight years from the date of the performance of the contract. Six months from the data subject has input personal information but has not proceeded with a transaction|
|For accounting and taxation purposes via XERO accounting platform||Statutory obligation||Internally & professional advisers|
|Documentation should any contractual legal claim arise||Legitimate interest||Internally and professional advisors||Eight years from the performance contract|
|Communications||Contact information||Names, contact details, identification details.||To communicate with you about any issues that you raise with us, or which follows from an interaction between us.||Legitimate interest||Internally & professional advisers||Relevant statutes of limitation|
|Past email data||To enable the sales team to progress a communication with a company and know the 'back story'|
|Aftercare||Contact information||Names, contact details, identification details||To offer ongoing support||Contractual fulfilment||Internally only||Eight years from the performance contract|
|To offer additional services.||Legitimate interest||Internally & professional advisers||Maximum eight years from the date the information is collected or eight years from the performance contract.Six months if a marketing email is left unopened|
Jumping Rivers is a UK Based business with office's only in the UK.
For non-UK customers, we have appropriate contractual and security measures in place to ensure that personal data is protected.
We have what we believe are appropriate security controls in place to protect personal data. We do not, however, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our sphere of control.
As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email@example.com or use the information supplied in the 'contact us' section below. To process your request, we will ask you to provide two valid forms of identification for verification purposes. Your rights are as follows:
If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.
Any comments, questions or suggestions about this privacy notice or our handling of your personal data should be emailed firstname.lastname@example.org
Alternatively, you can contact us at our Head Office using the following postal address or telephone numbers:
Catalyst 3 Science Square,
Newcastle upon Tyne
Telephone:+ 44(0) 191 432 4340
Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.
Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority within the European Union. For the UK, this is the ICO (Information Commissioner's Office), which is also our lead supervisory authority. Its contact information can be found at https://ico.org.uk/global/contact-us/.