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Jumping Rivers External Privacy Notice


1. Introduction

We appreciate the trust you place in us when sharing your personal data. The security of that data is very important to us. In this notice, we will explain how we collect, use, and protect your personal data. We will also explain what rights you have with regards to your personal data and how you can exercise those rights.


2. Who we are

Jumping Rivers has delivered quality data insights from day 1. Based in Newcastle and founded in 2016, the company is bringing a fresh approach to the world of data analytics. Our trainers and consultants come with over 40 years combined experience in R, Python, Stan, Scala and other programming languages. We have worked with some of the largest (and smallest) companies in the world.

Registered office address:

Helix,
Catalyst 3 Science Square,
Newcastle upon Tyne
NE4 5TG

If you have questions about how we process personal data, or would like to exercise your data subject rights, please email us at privacy@jumpingrivers.com


3. Company and website within scope

The following company and websites are within scope of this privacy notice:

Jumping Rivers |www.jumpingrivers.com

We consider this website to be UK-based; see section 6 below for more information on non-UK data processing.
This notice also covers any additional personal data collected by telephone, email forms, or through Live Chat and any related social media applications.


4. Collection of personal data

We collect personal data from you for one or more of the following purposes:

​​The table in section 5 below provides more detail about the data that we collect for each of these purposes, the lawful basis for doing so, and the period for which we will retain each type of data.

Technical information

In addition, to ensure that each visitor to our website can use and navigate the site effectively, we collect the following:

​In section 8 below, we identify your rights in respect of the personal data that we collect and describe how you can exercise those rights.


5. Lawful basis for the processing of personal data

The table below describes the various forms of personal data we collect and the lawful basis for processing this data. We have processes in place to make sure that only those people in our organisation who need to access your data can do so. A number of data elements are collected for multiple purposes, as the table below shows. Some data may be shared with third parties; where this happens, this is also identified below.

​When we process on the lawful basis of legitimate interest, we apply the following test to determine whether it is appropriate:


Purpose of collection Information category Data collected Purpose for collection Lawful basis for processing Data shared with? Retention period
To provide you with information Subject matter information Name, company name, geographic location, email address, business sector To provide appropriate online or email information about services that you have requested Contractual fulfilment Internally only Maximum eight years from the date the information is collected. Six months if a marketing email is left unopened
To provide further, related, online or email information and ongoing news updates in relation to the identified area of interest Legitimate interest Internally only
Telephone number. Follow-up to ensure requested information meets the needs and identify further requirements. Legitimate interest Internally only
Personal contact information as provided through website forms or other means. General mailing list subscription Consent Internally only
Transactional information Transaction details Name, physical address, email address, telephone number, bank account details, (for credit accounts) To process purchase transactions for services with customers, and to ensure any transaction issues can be dealt with. Contractual performance Internally only Maximum eight years from the date of the performance of the contract. Six months from the data subject has input personal information but has not proceeded with a transaction
For accounting and taxation purposes via XERO accounting platform Statutory obligation Internally & professional advisers
Documentation should any contractual legal claim arise Legitimate interest Internally and professional advisors Eight years from the performance contract
Communications Contact information Names, contact details, identification details. To communicate with you about any issues that you raise with us, or which follows from an interaction between us. Legitimate interest Internally & professional advisers Relevant statutes of limitation
Past email data To enable the sales team to progress a communication with a company and know the 'back story'
Aftercare Contact information Names, contact details, identification details To offer ongoing support Contractual fulfilment Internally only Eight years from the performance contract
To offer additional services. Legitimate interest Internally & professional advisers Maximum eight years from the date the information is collected or eight years from the performance contract.Six months if a marketing email is left unopened

6. Storage of personal data

Jumping Rivers is a UK Based business with office's only in the UK.

​For non-UK customers, we have appropriate contractual and security measures in place to ensure that personal data is protected.


7. Security measures

We have what we believe are appropriate security controls in place to protect personal data. We do not, however, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our sphere of control.


8. Your rights as a data subject

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please privacy@jumpingrivers.com or use the information supplied in the 'contact us' section below. To process your request, we will ask you to provide two valid forms of identification for verification purposes. Your rights are as follows:

If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.

9. Contact us

Any comments, questions or suggestions about this privacy notice or our handling of your personal data should be emailed toprivacy@jumpingrivers.com

​Alternatively, you can contact us at our Head Office using the following postal address or telephone numbers:

Jumping Rivers,
Helix,
Catalyst 3 Science Square,
Newcastle upon Tyne
NE4 5TG

Telephone:+ 44(0) 191 432 4340

10. Complaints

Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.

​Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority within the European Union. For the UK, this is the ICO (Information Commissioner's Office), which is also our lead supervisory authority. Its contact information can be found at https://ico.org.uk/global/contact-us/.